Cowool Cergy

I booked a two-day room at the COWOOL Cergy Hotel at Paris Airport on August 28, 2025, around noon, using the Booking.com app. I arrived at the hotel that afternoon. The reserved room was on the ground floor, opening into the lobby, and it was noisy. The room also lacked air conditioning, making it stuffy and dark. Therefore, I immediately left the room and informed the reception desk that I was canceling my reservation. The next day, I went back to the hotel reception and asked if they had canceled my reservation. The reception desk confirmed they had canceled it and refunded the Paris city tax to my credit card. However, they did not refund the €80 that would have been required for cancellations. When I appealed to Booking.com, the hotel stated that they had not issued a refund because the reservation had not been canceled. If the reservation had not been canceled, why had they refunded the city tax that had been charged to me?

Source : Google

Ryan (the guy at the reception ) was the only good part! Then his manager made me paid 15 euro for a lost key. I m ok to pay.. not to get robbed. Breakfast for 12 euro? A joke!! Not worried at all. Ah if you take the hotel you need to get a car since it’s far away from everything .. so I had to pay 2 euros for a small bottle of water. 🃏🤡 Summary? Never again

Source : Google

I stayed for 2 nights and experienced no running water in the bathroom for two consecutive mornings. I reported the issue to the receptionist, who simply responded, "I can’t do anything about it… maybe send an email?" I was speechless—first for the inconvenience of having no water, and then for the lack of basic customer care. For 320 Euro, I expected at least the minimum comfort, like water in the room and a helpful response. Extremely disappointed.

Source : Google

I have been staying for 2 months, and it was very nice staying. The room is comfortable, we can use a cowork-spaces, gym and laundry machines, and easy to access to the station. And I would like to say the most wonderful thing is that pain au chocolat and croissant are very delicious ! A staff named Chaynesse makes tasty breakfast everyday, I appreciate your hospitality.🥐

Source : Google

The heating in the room was not working, and even after multiple requests in reception was still not working for 3 nights, last night I got a fan heater. Room lights are all independet and no single On/OFF at the entrance. Only 2 hangers for clothes, I had to ask more and bring them myself. No room phone to call reception. Breakfast is very limited but the croissants were nice and fresh. The lobby area is good but no reastaurant nor bar service.

Source : Google

Hi,|I had the pleasure of staying at COWOOL for the past 5 months, and I can confidently say that the property has greatly improved from when it was previously known as Olivarius. There have been noticeable upgrades in almost every area, from the reception and lobby to the coworking spaces, rooms, and overall service.||The location is fantastic, for solo travelers, couples, groups (friends or schools), families. 10 minutes' walk is RER and Commercial Center surrounded with a lot of shops and bars. Cergy Port is 5 minutes' walk where you can enjoy meals in a very nice restaurants and nature.||Rooms: The rooms at COWOOL are spacious, with various options to suit different needs, from smaller rooms to larger ones ideal for families. Some rooms even have separate areas with their own bathrooms and toilets. A kitchenette is also available in most rooms, fully equipped with everything needed for cooking and living, including a dishwasher.||Facilities: The atrium area combined very well with the real olive trees, working studios, a shop, and a lounge, creating a pleasant atmosphere. There's also free parking, Wi-Fi, Fitness Rooms rand other amenities to enhance the stay.||Breakfast: Breakfast is included, and it's served until 10:00 AM on weekdays and 11:00 AM on weekends, which I found to be a convenient bonus.||Perfect for Various Guests: COWOOL is an ideal place for a wide range of guests: individuals needing short-term accommodation for business or personal reasons, students attending nearby universities (within walking distance), and professionals looking for a longer-term stay with all the necessary amenities for success.||COWWOL is nice for a long accommodation for those in between primary accommodation. This was the case for me, as I used the hotel as a temporary residence while I settled into more permanent housing. The staff, led by Manager Joudi, were incredibly supportive throughout my stay, always available to provide advice or help when needed.||Thanks again to Joudi and the whole COWOOL team for their excellent service and warm welcome during my time there!

Source : Google

Hi, I had the pleasure of staying at COWOOL for the past 5 months, and I can confidently say that the property has greatly improved from when it was previously known as Olivarius. The location is fantastic, for solo travelers, couples, groups (friends or schools), families. 10 minutes' walk is RER and Commercial Center surrounded with a lot of shops and bars. Cergy Port is 5 minutes' walk where you can enjoy meals in a very nice restaurants and nature. Rooms: The rooms at COWOOL are spacious, with various options to suit different needs, from smaller rooms to larger ones ideal for families. Some rooms even have separate areas with their own bathrooms and toilets. A kitchenette is also available in most rooms, fully equipped with everything needed for cooking and living, including a dishwasher. Facilities: The atrium area combined very well with the real olive trees, working studios, a shop, and a lounge, creating a pleasant atmosphere. There's also free parking, Wi-Fi, Fitness Rooms rand other amenities to enhance the stay. Breakfast: Breakfast is included, and it's served until 10:00 AM on weekdays and 11:00 AM on weekends, which I found to be a convenient bonus. Perfect for Various Guests: COWOOL is an ideal place for a wide range of guests: individuals needing short-term accommodation for business or personal reasons, students attending nearby universities (within walking distance), and professionals looking for a longer-term stay with all the necessary amenities for success. Staff, led by Manager Joudi, were incredibly supportive throughout my stay, always available to provide advice or help when needed.

Source : Google

very disappointed with the hotel room. It is located on the ground floor, with the windows directly facing the hotel entrance. Basically, quite a lot of noise and 0 privacy. But the worst part is that it is very cold! I understood that there is a problem with the heating and that the technician will come tomorrow to fix it. meanwhile, I think the temperature is a maximum of 15 degrees. In addition, there is no hair dryer in the room, which makes it absolutely impossible to wash your head at such a temperature. Overall, extremely disappointed by this set of circumstances!

Source : Google